– Claim Compensation & Property Repairs

If your landlord has failed to maintain your living conditions, you shouldn’t have to suffer in silence. NLS UK helps tenants in social housing, council homes, and housing association properties hold landlords accountable, force necessary repairs, and claim compensation for the distress caused.

What Is Housing Disrepair?

Housing disrepair occurs when a landlord fails to maintain a rented property to a safe, healthy, and habitable standard. Under UK law, social housing providers and local councils have a legal duty to fix structural and health hazards within a reasonable timeframe once reported.

Common Issues You Can Claim For

• Damp, Mould, & Condensation: Spreading black mould, damp walls, or persistent damp smells causing health issues.
• Water Leaks & Plumbing: Faulty pipes, leaking roofs, broken toilets, or lack of running hot water/heating.
• Structural Damage: Cracked walls, unstable flooring, roof damage, or deteriorating brickwork.
• Defective Heating Systems: Faulty boilers, broken radiators, or incomplete insulation during winter months.
• Pest Infestations: Rodents or vermin entering through unsealed structural breaches or drainage faults.
• Electrical & Gas Hazards: Unsafe wiring, faulty sockets, or unserviced gas appliances posing safety risks.

What Can You Recover?

1. Property Repairs

We secure court-backed commitments or agreements to force your landlord to perform all necessary repairs to a professional standard.

2. Financial Compensation

You may be entitled to monetary compensation calculated based on:

• Length of Time: How long the issues went unaddressed after reporting them.
• Severity & Distress: The impact on your physical health, mental well-being, and daily living.
• Damaged Belongings: Replacement costs for furniture, clothing, or electronics ruined by damp, mould, or leaks.
• Higher Utility Bills: Excess energy expenses caused by using inefficient temporary heaters or drying damp areas.

Understanding Compensation Amounts

When we accept your case for review, our minimum initial assessment indicates that if a successful claim is made, our usual compensation starts from £1,500.

However, most of our cases result in significantly higher settlements. On average, our successfully settled disrepair cases achieve settlements of £4,500. The exact amount of compensation we can secure for you will depend on the specifics of your situation, the length of time the problem has existed, and the evidence provided

How the Claim Process Works

1. Free Initial Assessment: Tell us about your housing issue and when you first reported it to your landlord.
2. Evidence Gathering: We collect proof of the disrepair, including photos, medical notes, and copies of your correspondence with the landlord.
3. Independent Inspection: An expert surveyor assesses the physical damage and estimates repair costs.
4. Resolution & Compensation: We handle negotiations with your landlord or housing association to enforce repairs and secure your compensation payout.

What We Need From You to Get Started

To process your claim quickly, prepare the following details:

• Photos & Videos: Clear images showing the affected areas (mould, leaks, structural cracks).
• Communication Records: Dates, emails, texts, or reference numbers from when you reported the issue.
• Contact Information: A verified mobile phone number and primary email address.